Support
Stuck on a level, found a bug or need help with a purchase? We're happy to help.
Contact us
Email hello@guidrygames.com. Tell us which game, which device (for example iPad or Android phone) and what happened, and we'll reply as soon as we can, usually within two days.
Common questions
How do I play?
Every game has a How to Play screen on its title menu and in its pause menu. Touch controls appear on phones and tablets; a gamepad or keyboard also works.
Will I lose my progress?
Your progress is saved on your device as you play. It stays when you update the app. Deleting the app removes it.
A level seems impossible.
Every level can be finished without losing a heart, but some jumps need a double jump at the top of the first jump. Try the easy difficulty in Settings, and let us know which level it is so we can take a look.
I bought a game source download. Where is it?
Sign in to your account with the email you used at checkout; your downloads are listed there. If something is missing, email us with your order number.
Refunds
App purchases are refunded by the store you bought from (for the App Store, see reportaproblem.apple.com). For purchases on guidrygames.com, email us.
Privacy
Our apps don't collect personal information. See our Privacy Policy.